Terms of service

Last updated: May 26, 2026

OVERVIEW

Welcome to Artizanal Shop! The terms "we", "us" and "our" refer to Artizanal Shop (ArtZan). Artizanal Shop operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence.

To purchase any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to provide an accurate representation of our products (including carpets and textiles) in our online store. However, please note that colors, textures, or product appearances may differ from how they appear on your screen due to your device settings, screen configuration, or natural lighting variations.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time or limit the quantities of any products that we offer to any person or geographic region.

SECTION 3 - ORDERS AND PAYMENTS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we send an official order confirmation.

Prices, discounts, and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include shipping, handling, or regional taxes. You agree to provide current, complete, and accurate purchase and payment information for all transactions made at our store.

SECTION 4 - SHIPPING, DELIVERY, AND RISK

All delivery times provided are estimates only and are not guaranteed. We are not liable for shipping delays caused by couriers, weather conditions, or events outside of our reasonable control. Once we transfer the products to the shipping carrier or courier service, the title and risk of loss pass to you, the customer.

SECTION 5 - RETURNS, REFUNDS, AND WITHDRAWAL

In accordance with applicable consumer protection laws, customers have a right to return products within a specified timeframe. Purchases are subject to return or exchange solely in accordance with our official Refund Policy.

For returned items, products must be sent back unused, unsoiled, and in their original packaging. Unless explicitly stated otherwise by us, the buyer is responsible for all return shipping and handling costs.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all text, product designs, custom weaves, patterns, images, graphics, logos, and photography, are owned by Artizanal Shop, its affiliates, or its licensors and are protected by applicable copyright, trademark, and intellectual property laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material from our store without our prior written consent.

SECTION 7 - PROHIBITED USES

You may access and use our website for lawful purposes only. You are prohibited from using the site or its content:

  • For any unlawful or malicious purpose.

  • To infringe upon or violate our intellectual property rights or the rights of others.

  • To transmit false, fraudulent, or misleading information.

  • To upload or transmit viruses, malware, or any other type of malicious code.

  • To scrape, extract, or harvest data using automated bots, scripts, or AI tools without explicit permission.

SECTION 8 - LIMITATION OF LIABILITY

To the fullest extent provided by law, in no case shall Artizanal Shop, our directors, officers, employees, workers, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, or replacement costs—arising from your use of the services or any products procured through the store.

SECTION 9 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the laws of Albania. Any legal actions or disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in Tirana, Albania.

SECTION 10 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at our official contact details below:

  • Trade Name: Artizanal Shop (ArtZan)

  • Email Address: artizanal.shop.albania@gmail.com

  • Phone Number: +355 68 629 0630

  • Physical Address: St. Don Bosko, Tirana, Albania

  • VAT Number (NUIS): L11416453F