Privacy policy

Last updated: May 26, 2026

Artizanal Shop ("we," "our," or "us") operates this website and store as a social enterprise brand under SHKIZH (Shoqata Kombëtare për Integrim, Zhvillim dhe Ndihmë për Shtresat në Nevojë / National Nonprofit Association). Our administrative and main offices are located at St. Don Bosko, Tirana, Albania, and our operational activities and workers are based in Kukës, Albania.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, make a purchase, or interact with our services.

1. Personal Information We Collect

We collect the following categories of personal information depending on your interaction with the store:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit/debit card numbers, payment details, and transaction confirmations required to process purchases.

  • Account & Transaction Details: Usernames, passwords, items viewed, cart items, purchase history, and direct customer support communications.

  • Technical & Usage Data: IP address, device type, browser identifiers, and automated data regarding how you navigate our website.

2. How We Use Your Information

As part of our mission, we process your data to:

  • Fulfill transactions, process payments, manage your account, and arrange delivery from our operational hubs.

  • Provide updates regarding your orders, account status, and support inquiries.

  • Send optional marketing communications, promotions, or updates about our social enterprise initiatives (you may opt out at any time).

  • Detect, investigate, and prevent fraudulent, unsafe, or unauthorized activity.

  • Comply with regional tax, financial, and nonprofit legal obligations in Albania.

3. Sharing and Disclosure

We do not sell your data. We only share information with necessary entities to run our operations, including:

  • Service Providers: Delivery and shipping carriers, secure payment gateways, and necessary IT infrastructure/hosting services.

  • Organizational Structure: Internal processing within SHKIZH administration for legal and accounting compliance.

  • Legal Requirements: If required to do so by applicable law, regulatory bodies, or to protect the safety and rights of our community.

4. Security and Data Retention

We implement industry-standard security measures to protect your data, though no digital system is completely impenetrable. We retain your personal data only as long as necessary to manage your account, fulfill our contractual order obligations, resolve disputes, or comply with financial record-keeping regulations.

5. International Data Transfers

Our organization and services are operated directly from Albania. If you access this site from outside Albania (such as the EEA or UK), please note that your data will be transferred to and processed locally in Albania, supported by recognized contractual data protection models.

6. Your Rights and Choices

Depending on your regional regulations, you may hold the right to:

  • Access, Correct, or Request Deletion of the personal data we hold about you.

  • Restrict or Object to specific data processing methods.

  • Opt-out of promotional communications immediately by clicking the "unsubscribe" link included in our emails.

To exercise any of these rights, contact us directly using the details provided below.

7. Contact Us

For questions regarding this Privacy Policy, your data choices, or our operations, please contact us at:

  • Email: artizanal.shop.albania@gmail.com

  • Main Office Address: St. Don Bosko, Tirana, Albania

  • Parent Organization: SHKIZH Nonprofit Organization (https://shkizh.org/)